ASOS Reviews

Terrible.
Always order through klarna and never had an issue when returning items. Put all items in 1 bag as advised on the app, Asos has only updated the system with certain returns- had to chase 4 times and still not resolved, meaning payment due dates are over deadline.

Overall, extremely helpful and went above and beyond.

the answer was quick and I was provided with the requested information.

my the problem was not solved immediately. they said they would email. I offered to send my passport and solve the problem quickly. I wasted a lot of time and was late for work. and the first consultant ended the chat without waiting for my answer. I had to write to the second. And why was my account blocked at all. I am evil now.

Good service with pretty fast responses but sometimes didn’t answer my simple questions. Other times great solutions were offered!

Was the fourth time I had to contact asos about an issue with my order due to replacements for faulty (stained) and missing items not being processed by other reps on previous chats. However the rep I spoke to on this occasion (Jean) was really helpful and patient. It has yet to be seen if the issues are now finally solved, but Jean put my mind to rest and assured me they would be so fingers crossed.

I had to put 4 stars because although Jean was really good, it’s the 4th time I have had to contact ASOS about this order.

Awful, awful online chat.
No genuine concern about a delivery which my account tells me wasn’t made - and I know wasn’t made - but ASOS insist is still in transit.
Responses all cut and paste.
Final response from ‘chat’ person verging on the dismissive.
No care at all.
Think I’ve had it with this lot tbh.
Good luck to the rest of you.

Very helpful, quick to respond and friendly

Great help when I had problems with my order

Ordered an item for next day delivery for my graduation
It didn't arrive
There was intenral delays
Left me in the lurch regarding my outfit for my graduation
But Danica was able to refund my delivery charge which was great

Very helpful, professional and friendly .

Rhenzza was super helpful and got back to me extremely quickly!

Really gonna down hill this company with deliveries. No point doing next day delivery as never turns up. Try not use asos anymore. Just can't rely on them

Terrible company with even worse customer services and return policy. Never returning!

The conversation was a bit confusing, the assistant didn´t use correct grammar. Other than that it was alright.